Meet Lauren Milne! Lauren has been with SA for a total of one and a half years. She began work at SA as a BISS (Behavioral Intervention Support Specialist), then took a short break to move home. She came back to SA a couple of months ago when a Program Manager position became available.
One thing that has always stuck with Lauren, even when she left SA, was the company’s dedication to our values. She also admired the trainings SA provides for their employees.
When someone asks, “What do you do for work?” What do you say?
“I start by saying, I manage two temporary residential homes for at risk youth. We are looking after kids who are escaping a bad situation, dealing with personal issues, or dealing with a lack of place to live. We are trying to support them in their confidence, tools, skills, classes, appointments, and give them a haven while we figure out a more permanent living situation. As a Program Manager, I’m making sure that the program stays afloat.”
What does a typical work day look like for you?
“I approve payroll from the week before, run reports, and record/respond to any incidents that happened over the weekend. I do any necessary follow-ups from the weekend, and update documents.”
What do you like most about your job?
“My favorite part of this job is really showing the staff that I care and actively pushing myself to be a support system. I want to be someone who they can go to if they’re having a rough day. Staff morale is something I really enjoy, and It’s easy for staff to lose their own passion and confidence, so to be a beacon of light for them is something I’m extremely passionate about. I’m a firm believer of the ‘Open Door Policy.’ I’m here if you ever need to talk.”
What three words would you use to describe your role?
“Non-Stop, Policy Police, Support System.”
What personal quality or skill do you think has helped you most in your job?
“To have been in my staffs’ shoes. I know what they are dealing with and what they go through. Being patient and flexible is important and always being willing to work with people to create a safe environment. Also, I’m obsessively organized with everything.”
Given your experience, what would you say to someone who has just started in the field? (and/or) What about someone who is interested in a job like yours?
“To someone who has just started: you are jumping into this position feet first. Make sure you have your information: here are your contacts, and your support. Make sure that you communicate with your support staff, and your supervisor(s). We are all in this together, let’s work together! And NEVER forget to have some fun! You are working with kids who still want to have fun, so be yourself with them. You have to find the positives in your job, in the lives you’re helping. This is an opportunity to be their beacon of light.”